Information we collect
Mama Nature, operated by Mama Nature B.V. (Netherlands), collects information necessary to operate our platform and deliver carbon credit services. When you visit our site, we gather basic technical data including your IP address, browser type and pages visited. If you create an account or express interest in our projects, we collect your name, email address and organisation details. For partnership inquiries, we request additional information about your business and climate objectives. Payment information is processed securely through third-party providers and we do not store full credit card details on our servers.
How we use your data
Your information enables us to provide access to our registry, process partnership applications and communicate project updates. We analyse usage patterns to improve our platform's functionality and user experience. Your data helps us verify compliance with carbon credit standards and maintain transparent records across our portfolio. We may contact you regarding new opportunities aligned with your stated interests, but only with your consent. We never sell your personal information to external parties.
Data storage and security
We implement industry-standard encryption and security protocols to protect your data from unauthorised access. Information is stored on secure servers located in compliant jurisdictions. We retain your data only as long as necessary to fulfil our services or meet legal obligations. Sensitive documents in our partner data room are protected by additional authentication measures. Our team undergoes regular security training to maintain the highest standards of data protection.
Our website uses essential cookies to maintain your session and remember your preferences. We employ analytics tools to understand how visitors interact with our platform, helping us refine navigation and content. These tracking technologies do not identify you personally but provide aggregate insights into user behaviour. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality. We do not use cookies for targeted advertising or share tracking data with unaffiliated third parties.
Third-party services
Mama Nature integrates with trusted partners to deliver complete services. Our payment processors handle transactions securely without storing sensitive card information on our systems. We use cloud infrastructure providers to ensure reliable platform performance and data backup. Analytics services help us measure engagement and optimise user experience. All third-party providers are contractually obligated to maintain confidentiality and comply with data protection regulations equivalent to our own standards.
Your rights and choices
You have the right to access, correct, or delete your personal information at any time. If you wish to review what data we hold, request corrections, or withdraw consent for specific uses, contact our privacy team directly. You may unsubscribe from marketing communications whilst maintaining your account access. For residents of the European Union and similar jurisdictions, GDPR rights apply including data portability and the right to be forgotten. We will respond to legitimate requests within thirty days.
Compliance and legal basis
Our privacy practices comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA) and other applicable data protection laws. We process your information based on legitimate business interests, contractual necessity or your explicit consent. Where required by law, we conduct data protection impact assessments and maintain records of our processing activities. Our governance framework ensures accountability and transparency in how we handle personal information. We cooperate fully with regulatory authorities and respond promptly to data protection inquiries.
Contact for privacy matters
If you have questions about our privacy practices or wish to exercise your data rights, contact our privacy team at privacy@mamanature.org. You may also reach our technical support team for assistance with account-related concerns. For formal complaints regarding data protection, you have the right to lodge a complaint with your national data protection authority, in the Netherlands, the Autoriteit Persoonsgegevens. We take all privacy concerns seriously and commit to resolving issues promptly and fairly. Our contact page provides additional channels for reaching our team regarding privacy and other matters.